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There is an issue with the fit of my shoesUpdated 3 months ago

You can Exchange or Return the item via our returns center. 

Return Guidelines

Please visit our Return Centre and enter your order number and any details to initiate the returns process.

For orders made before April 17th, 2024 please visit

For orders made after April 17th, 2024 please visit

  • Returned items must be in unused / unworn condition and in original box returned within 60 days of delivery.
  • Items marked FINAL SALE cannot be exchanged or returned at any time.
  • Return labels are available to be printed from the Returns Center. $5 will be deducted from the return total.
  • Original shipping costs are non-refundable.

Returns from the following outlying territories are responsible for return shipping on all items. 

  • American Samoa (Oceania)
  • Guam (Oceania)
  • Northern Mariana Islands, Commonwealth of the (Oceania)
  • Puerto Rico, Commonwealth of (North America/Caribbean)
  • U.S. Virgin Islands (North America/Caribbean)


  • Simply return the current item for a full refund following the returns instructions and then place a new order for the correct style/size.
  • Choose “Free Returns Promotion” to print a shipping label from the Returns Center.  The shipping fee will be waived by our team when they confirm the exchanged order has been placed. 
  • All exchanges are subject to approval from our returns team. If an exchange item is not ordered prior to us receiving the return, $8.50 will be deducted from the refund.
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