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There is an issue with the fit of my shoesUpdated a year ago

You can Exchange or Return the item via our returns center. 

Return Guidelines

Please visit and enter your order number and any details to initiate the returns process.

  • Returned items must be in unused / unworn condition and in original box returned within 60 days of delivery.
  • Items marked FINAL SALE cannot be exchanged or returned at any time.
  • Return labels are available to be printed from the Returns Center. $5 will be deducted from the return total.
  • Original shipping costs are non-refundable.

Returns from the following outlying territories are responsible for return shipping on all items. 

  • American Samoa (Oceania)
  • Guam (Oceania)
  • Northern Mariana Islands, Commonwealth of the (Oceania)
  • Puerto Rico, Commonwealth of (North America/Caribbean)
  • U.S. Virgin Islands (North America/Caribbean)


  • Simply return the current item for a full refund following the returns instructions and then place a new order for the correct style/size.
  • Choose “Free Returns Promotion” to print a shipping label from the Returns Center.  The shipping fee will be waived by our team when they confirm the exchanged order has been placed. 
  • All exchanges are subject to approval from our returns team. If an exchange item is not ordered prior to us receiving the return, $8.50 will be deducted from the refund.
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