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I tried to return shoes I purchased from another retail store, but they will not accept my returnUpdated 2 years ago

We guarantee new product purchases from our website or retail partners for up to 1 year from purchase. However, we are not able to process returns, exchanges or refunds for items purchased from a 3rd party retailer. We can only replace the product if we have that item in stock, or issue a coupon for the amount paid at the retail store to be used for a new pair of shoes on

To submit your product for warranty, send images of the defect and a description of the issue you are having, along with a proof of purchase for the item to [email protected]

Items purchased from discount retailers, re-sellers and other secondary sales methods may not be covered by warranty.

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