I purchased my shoes from another store, but they are defectiveUpdated a year ago
First see if the retail store you purchased from will accept the return or exchange. If they are unwilling to process the return, reach out to us.
We guarantee new product purchases from our website or retail partners for up to 1 year from purchase. However, we are not able to process returns, exchanges or refunds for items purchased from a 3rd party retailer. We can only replace the product if we have that item in stock, or issue a coupon for the amount paid at the retail store to be used for a new pair of shoes on Baretraps.com
To submit your product for warranty, send images of the defect and a description of the issue you are having, along with a proof of purchase for the item to [email protected].
Items purchased from discount retailers, re-sellers and other secondary sales methods may not be covered by warranty.