How do I make an exchange?Updated a year ago
- Simply return the current item for a full refund following the returns instructions and then place a new order for the correct style/size.
- Choose “Free Returns Promotion” to print a shipping label from the Returns Center. The shipping fee will be waived by our team when they confirm the exchanged order has been placed.
- All exchanges are subject to approval from our returns team. If an exchange item is not ordered prior to us receiving the return, $8.50 will be deducted from the refund.
Returns from the following outlying territories are responsible for return shipping on all items.
- American Samoa (Oceania)
- Guam (Oceania)
- Northern Mariana Islands, Commonwealth of the (Oceania)
- Puerto Rico, Commonwealth of (North America/Caribbean)
- U.S. Virgin Islands (North America/Caribbean)
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